Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS 

What methods can be used to pay for an order? 
The buyer can pay by Visa, Mastercard, credit cards of any bank. 

Why did the price change after adding an item to the cart? 
Perhaps it so happened that at the moment when you already put the item in the cart, the Seller changed the price. After placing an order, the price cannot change. 

How can I find out the status of an order? 
To clarify the status of the order, contact the Seller directly, his contact details are in the order confirmation letter or on the Seller's page. 

How do I change my order? 
To change the order, contact the Seller directly, his contact details are in the order confirmation letter or on the Seller's page.

How to cancel the order?
To cancel an order, contact the Seller directly who sells the goods, his contact details are in the order confirmation letter or on the Seller's page. 

• The Seller could not contact the buyer;
• The product has ended and the Seller is unable to fulfill its obligations. 

How will orders from different Sellers be delivered?
The delivery of goods from the order is carried out by each Seller independently, the method specified by you when placing the order will be used for delivery.

Can I ship one general delivery for orders from multiple sellers?
No, each Seller carries out the delivery independently.

What notifications will I receive?
After payment you will receive an order confirmation email *. Your contacts, left when placing an order, will be transferred to the Seller, if necessary, the Seller can use them to contact the buyer.
* If you haven't received your order confirmation email, try checking your junk folder.

How to contact the Seller? 
Usually the Seller himself contacts the buyer using the specified contact information. You can also always find the seller's details in the order confirmation email and on the product page. If for any reason the Seller does not get in touch, please contact us and we will definitely help. HOTEL STORE monitors all orders and builds relationships with Sellers so that customers are always satisfied. 

There are problems with your order. What to do?
If you have any questions about the order, contact the Seller directly, his contact details are in the order confirmation letter. If it is impossible to contact the Seller or the Seller refuses to cooperate, contact HOTEL STORE support in any convenient way:
Telegram: @A_Smorodina
WhatsApp: +7 (926) 083-90-71
E-mail: info@hotelstore.sg 

PERSONAL ACCOUNT  

Registration, login, access restoration 
If you have not yet made purchases at the HOTEL STORE, you need to click on the icon of your personal account and go through the quick registration procedure. If you have already bought before, then you received a letter with a link to your personal account *.
* If you haven't received your registration confirmation email, try checking your junk folder. 

Personal data
In your personal account, you indicate your e-mail. 

PRODUCTS 

How to find and buy products in the HOTEL STORE
You can find the product you are interested in in the search bar, through the section menu, by keywords. You can add the products you are interested in to your favorites to pay for it later. If you are ready to make a  purchase - put the product in the basket and click place an order. Next, enter your contact information and information about your location for delivery. Please note that you prepay shipping directly to the Seller. Then click Pay for the order, and you will be redirected to the payment page of the online payment acceptance service. After successful payment, you will be returned to the basket, where the status of the order will be marked - and you will receive an email confirming letter as the fact of payment and a sales receipt.

What are the products
On the HOTEL STORE marketplace available  both physical products with delivery and services. For services that are sold with electronic delivery  you will immediately receive e-mail access to the paid product or the Seller will contact you and provide the necessary information on the order. 

PAYMENT, DELIVERY 

Available payment methods
The buyer can pay by Visa, Mastercard, credit cards of any bank. 

What notifications will I receive, checks
Immediately after paying for the order, you will receive a letter from HOTEL STORE, which will indicate the order number, your products and the Seller's contacts. You will also receive a letter with a sales receipt.

What are the types of delivery, terms
Delivery is carried out by the Seller, he determines at what price he is ready to deliver the goods. Delivery time should not exceed 55 minutes. 

RETURN, GUARANTEE, HOW TO CANCEL AN ORDER 

If you are not satisfied with the order
You need to contact the Seller with a request to make a refund for the order. The Seller can return the funds the next day from the purchase, then we process the request and the money goes to you on the card from which the payment was made. It can take up to 30 days for the funds to be credited to the card depending on the bank that issued the card. The return of the goods to the Seller is carried out according to the instructions provided by the Seller. 

I have a problem with my order
If the seller does not get in touch please write to us in any convenient way:
Telegram: @A_Smorodina
WhatsApp: +7 (926) 083-90-71
E-mail: info@hotelstore.sg
and we will definitely help you. 

Item not delivered
If the goods were not delivered due to the fault of the Seller, we will make a refund for it, the satisfaction of the buyer is our main goal. To do this, write us a request describing all attempts to contact the Seller and resolve the issue.

The product is not the same, I am not satisfied with the quality of the product
We will ask you to correspond with the Seller and then provide all the data to us, including a description of the purchase made, we will try to resolve all issues with him to help you. 

FEEDBACK
If you have any questions you can contact us in any convenient way:

Telegram: @A_Smorodina
WhatsApp: +7 (926) 083-90-71
E-mail: info@hotelstore.sg